Privacy Policy
Effective Date: 09/08/2024
1. Introduction
Welcome to OhVita. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website www.ohvita.co.uk and use our services. We adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 to ensure your personal data is handled with the utmost care.
2. Information We Collect
We may collect and process the following types of personal data:
Personal Identification Information: Name, email address, phone number, and postal address.
Account Information: Username, password, and purchase history.
Payment Information: Credit card details and billing information (processed securely by third-party payment processors).
Technical Data: IP address, browser type, operating system, and usage data (e.g., pages visited, time spent on site).
Marketing and Communication Data: Preferences for receiving marketing communications and interaction history with such communications.
3. How We Use Your Information
We use your personal data for the following purposes:
To Provide and Manage Our Services: This includes processing orders, managing accounts, and providing customer support.
To Improve Our Website and Services: We analyze usage and trends to enhance user experience and website functionality.
To Communicate With You: Sending updates about your orders, marketing communications, and promotional offers based on your preferences.
To Process Payments: Handling transactions securely through third-party payment processors.
To Comply with Legal Obligations: Meeting legal, regulatory, and compliance requirements.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Consent: When you have given consent for us to process your data for specific purposes.
Contract: When processing is necessary to fulfill a contract with you or to take steps at your request before entering into such a contract.
Legal Obligation: To comply with legal or regulatory obligations.
Legitimate Interests: Where processing is necessary for our legitimate interests, provided these do not override your rights and interests.
5. Data Sharing and Disclosure
We may share your personal data with:
Service Providers: Third parties who provide services on our behalf, such as payment processors, IT service providers, and marketing agencies.
Legal Authorities: If required to comply with legal obligations, respond to legal processes, or protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or other business restructuring, your data may be transferred as part of the transaction.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security assessments. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the context of its use.
8. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data under certain conditions.
Restriction: Request restriction of processing your data under certain circumstances.
Objection: Object to processing based on legitimate interests or direct marketing.
Portability: Request transfer of your personal data to another organisation or to you, in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us at admin@ohvita.com.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and analyse site usage. Cookies are small data files placed on your device. You can manage your cookie preferences through your browser settings. For more detailed information, please refer to our Cookie Policy.
10. International Data Transfers
If we transfer your personal data outside the UK, we ensure that such transfers are conducted in accordance with applicable data protection laws. We use appropriate safeguards, such as standard contractual clauses, to ensure that your data is protected.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
OhVita
Email: admin@ohvita.com